These General Terms and Conditions (hereinafter “GTC”) apply to the use of the SlideUp platform (hereinafter “Platform”), operated by:
Sinio UG (haftungsbeschränkt)
Marienthaler Straße 91
20535 Hamburg, Germany
Email: [email protected]
These GTC apply to all users of the Platform, including registered Creators and Fans as well as unregistered guest users. Users are informed of the applicability of these GTC before entering into a contract and declare their consent through explicit agreement during the registration or ordering process (Section 305(2) BGB).
The conclusion of paid transactions is reserved exclusively for persons of legal age with full legal capacity (Sections 106–108 BGB). For paid transactions, the user's age is verified through the identity check of the payment service provider (Stripe KYC). Free use of the Platform (in particular submitting content without payment) requires the user to be at least 16 years old (Art. 8 GDPR). By using the Platform, the user confirms that they have reached the required minimum age. The Platform reserves the right to introduce additional age verification measures at any time.
Guest users may submit content and use paid features without registration. The Platform may employ technical measures to prevent abuse. Details on the processing of personal data can be found in the Privacy Policy.
SlideUp is a platform that connects Creators and Fans. Creators set up their own space (Channel) where Fans can submit content such as links and files. The submitted content is displayed to the Creator in a stream overlay with a queue and integrated player, so they can play it live and share it with their community.
All payments on the Platform are processed through SlideUp as Merchant of Record. This means: SlideUp is the direct contractual partner of the Fan for each purchase, processes the payment, collects and remits VAT, and pays out the Creator's share. The Platform participates in the EU One-Stop-Shop scheme (EU-OSS) and remits VAT on digital services to EU consumers through this procedure (Art. 58 VAT Directive).
Description of the digital product (Section 327d BGB; Art. 246a Section 1(1) Nos. 13–14a EGBGB): The Platform is available as a web application via common browsers (e.g. Chrome, Firefox, Safari, Edge in their current versions). No special software or hardware is required; a stable internet connection is assumed. Key features include: content submission (links, files), queue management, stream overlay with integrated player, prioritisation (Skip/Boost) and payment processing. Functional compatibility with third-party services exists within the scope of their respective embed interfaces (e.g. YouTube, Spotify, SoundCloud). Digital rights management (DRM) is not used. The Platform is continuously developed. Feature updates and security patches are deployed automatically; no user action is required (Section 327f BGB). Users will be notified in advance of significant feature changes that could materially affect contractual use.
Creators register on the Platform and complete an onboarding process. As part of this process, Creators link their Stripe account to receive payments. Setting up the Stripe account includes an identity verification (KYC) by Stripe.
The Creator is obliged to provide correct and complete information during registration and in their user account, and to keep this information up to date at all times. This includes in particular name, address, email address and tax-relevant information.
If the stored information is incomplete, incorrect or outdated, the Platform will first request the Creator to rectify it and set a reasonable deadline. If the Creator fails to comply within the deadline, the Platform may restrict or deactivate the account. Section 20 of these GTC (Account Suspension and Termination) applies additionally. In case of suspected intentionally false information (Section 20(3) of these GTC), immediate suspension is permitted.
Fans may submit content (links and files) in Creators' spaces. Depending on the Creator's settings, Fans have the following paid options available:
All fees (Entry Fee, Skip/Boost price) are set by the Creator. The Skip/Boost price is dynamic and increases with the number of prioritisations already purchased in the current session. The calculation follows the formula: base price + (base price × 0.5 × number of existing boosts). The binding final price including service fee and VAT is always displayed to the Fan before completing the purchase. The above formula serves to explain the pricing mechanism. Only the individual final price displayed in the ordering process is legally binding (Section 1 PAngV).
Ranking transparency (Art. 27 Regulation (EU) 2022/2065 — Digital Services Act; Art. 5 Regulation (EU) 2019/1150 — P2B Regulation): The order of submissions in the queue is determined by the following main parameters: (1) time of submission (order of receipt — First In, First Out), (2) purchased prioritisation (Skip/Boost — paid promotion pursuant to Art. 5(3) P2B Regulation). No other factors influence the ranking. Paid prioritisations are identified as such in the queue. The Platform will inform users of material changes to ranking parameters.
The total amount payable by the Fan is composed as follows:
The Fan's location for determining the applicable VAT rate is established based on data provided by the payment service provider (in particular billing address and IP geolocation). For business users with a valid VAT ID in another EU member state, the reverse charge procedure applies (Section 13b UStG).
The final price displayed to the Fan in the ordering process is a total price within the meaning of the Price Indication Regulation (PAngV) and includes all price components including service fee and VAT. No subsequent increase of the displayed price will occur. As Merchant of Record, the Platform calculates VAT and remits it to the relevant tax authorities. The service fee of €0.50 (net) is retained by the Platform.
The Creator receives at least 70% of the net base price. The remaining 30% is retained by the Platform as commission. The Platform may increase the Creator's share in individual cases. A reduction back to the minimum share of 70% will be communicated to the Creator at least 15 days before it takes effect in text form (Art. 3(1) Regulation (EU) 2019/1150).
Payment must be completed within the deadline shown in the ordering process. After the deadline expires, the reservation lapses and the purchase is cancelled.
The Platform offers a paid subscription (Pro Plan) with monthly or annual billing periods. The scope of features included in the Pro Plan is described in the respective service description on the Platform.
The subscription renews automatically for the chosen term unless cancelled before the end of the current billing period. Cancellation is possible at any time via the cancellation button in the user account (Section 312k BGB). Cancellation takes effect at the end of the current period. Fees already paid for the current period will not be refunded on a pro-rata basis.
The Platform may change subscription prices for future billing periods. The user will be informed at least six weeks before the next renewal date by email to the email address stored in the account in text form. The notification will state the new price, the effective date and the option to cancel.
A price change only becomes effective if the user expressly consents (e.g. by confirming via an in-app dialogue at the next login). Without the user's express consent, the existing price remains in effect for the current billing period. In this case, the Platform is entitled to terminate the subscription at the end of the current billing period with ordinary notice. The user has an extraordinary right of termination upon a price increase, effective as of the date the price change takes effect.
In individual cases, the Platform may grant subscriptions free of charge (e.g. as a trial period or VIP access). There is no entitlement to the renewal or continuation of such free subscriptions.
The Platform is entitled to suspend access to the subscription in the event of violations of these GTC.
If the user is a consumer within the meaning of Section 13 BGB, they are generally entitled to a statutory right of withdrawal of 14 days for distance contracts (Sections 312g, 355 BGB). The withdrawal period begins upon conclusion of the contract.
The individual services purchased on the Platform (e.g. Entry Fee, Skip, Boost) have characteristics of both digital services and digital content (Section 327(2) BGB). Insofar as the service is classified as a service, the right of withdrawal expires upon complete performance of the contract (Section 356(4) BGB). Insofar as the service is classified as the provision of digital content, the right of withdrawal expires upon commencement of provision (Section 356(5) BGB). The user expressly agrees in the ordering process that:
For the subscription (Pro Plan), the right of withdrawal also applies from the conclusion of the contract. If the Pro Plan is provided immediately after conclusion and the user has expressly consented to the early commencement of performance, they may withdraw from the contract within the withdrawal period. In this case, the user owes compensation for the value of the service already provided up to the withdrawal, on a pro rata temporis basis relative to the agreed total price and the full contract term (Section 357a BGB).
The complete withdrawal instructions including the model withdrawal form pursuant to Annex 2 to Art. 246a Section 1(2) EGBGB will be provided to the user separately in the ordering process. Withdrawal may be declared in text form, in particular by email to [email protected]. Mandatory statutory consumer rights remain unaffected.
As long as a submission has not yet been processed by the Creator (i.e. it is still in the queue and has not been played, skipped or deleted), the Fan may request a refund within 14 days of payment. This refund right constitutes a voluntary goodwill policy of the Platform and does not limit the statutory right of withdrawal under Section 7 of these GTC.
Once the submission has been processed by the Creator (played, skipped or deleted), the technical platform service has been fully rendered. A refund claim under this goodwill policy no longer exists in this case. Statutory warranty rights of the consumer, in particular under Sections 327 et seq. BGB (contracts for digital products), remain unaffected.
If a Creator ends their session while unprocessed submissions remain in the queue, the affected payments are automatically refunded.
In case of technical errors by the Platform, in particular double charges or features not triggered, the Platform will review the matter and provide a correction or refund.
Mandatory statutory consumer rights, in particular the right of withdrawal under Section 7 of these GTC, remain unaffected by this provision.
The payout of the Creator's share is processed via Stripe Connect. Payment processing is carried out by Stripe Payments Europe, Ltd. under their licence as a payment institution. SlideUp does not itself provide payment services within the meaning of the Payment Services Supervision Act (ZAG). Payment processing occurs via Stripe Connect (Destination Charges): Stripe splits and routes funds as a licensed payment institution directly to the respective recipients. SlideUp does not hold or transfer customer funds at any time. The role as Merchant of Record is limited to invoicing the Fan and calculating and remitting VAT. A prerequisite for payout is a fully set up and verified Stripe account. VAT is managed and remitted separately by the Platform and is not part of the payout to the Creator.
Payouts are requested manually by the Creator (no automatic payouts). The minimum payout amount is €25.00. A fee of €2.50 (base) plus 0.4% of the payout amount applies per payout. Upon termination or deletion of the Creator account, any remaining balance below the minimum payout amount will also be paid out, provided no legitimate counterclaims by the Platform exist.
The Creator is solely responsible for the proper tax reporting of their income. Creators subject to VAT who are based in Germany must provide a valid VAT ID before a payout is possible.
The Platform may enter into affiliate partnerships with third parties. Any affiliate commissions are paid exclusively from the Platform's share and do not reduce the Creator's share.
The service provided by the Platform to the Fan consists exclusively of the technical provision and execution of the booked platform function. This includes in particular the placement of the submission in the queue, the technical prioritisation (Skip/Boost) or the activation of access to the space (Entry Fee).
The Creator independently decides, at their own discretion and responsibility, whether and in what form they treat, play, comment on or skip a submission. The Platform owes no particular reaction from the Creator.
The fact that a Creator skips, does not play or does not comment on a submission does not in itself constitute a defect of the platform service or a refund claim against the Platform, provided the booked technical function was properly executed. However, if a Creator shows a systematic pattern of not processing submissions, this may constitute a defect of the platform service insofar as the Platform fails to take appropriate measures despite knowledge thereof.
Grant of Rights to the Creator (Section 328 BGB)
By submitting content, the Fan grants the Creator — as a third-party beneficiary within the meaning of Section 328(1) BGB — a simple (non-exclusive) right of use (Section 31 UrhG). This right includes:
The above grant of rights applies only insofar as the Fan is the holder of the relevant rights or is authorised to grant them (Section 31(5) UrhG). For content in which third-party rights exist (e.g. copyrighted music, images or videos), separate licences from the respective rights holder are required. The grant of rights by the Fan does not extend to such third-party rights. Acquisition of usage rights in good faith is excluded.
The right of use is non-transferable (Section 34 UrhG). The Creator may not pass the right on to third parties.
Grant of Rights to the Platform (Section 31 UrhG)
In addition, the Fan grants the Platform a simple (non-exclusive) right of use (Section 31 UrhG). This right includes:
This right of use is also non-transferable (Section 34 UrhG). Full commercial exploitation of the content by the Platform is not covered and requires a separate agreement with the rights holder.
Third-Party Platform Content
Insofar as the Fan submits links to third-party platforms (e.g. YouTube, Spotify, SoundCloud, Apple Music), no transfer of rights within the meaning of this section takes place. The content is displayed via the embedding functions (embed/iframe) of the respective third-party platform, in accordance with their terms of use. The Platform merely provides the technical reference. The Fan warrants that the linked content is publicly accessible on the third-party platform.
Expiry of Usage Rights
The Platform's usage rights to content stored on its servers expire upon deletion of the submission. The Platform's right to use previously created excerpts (thumbnails, preview clips) for promotional purposes remains unaffected. The Creator's usage right to previously created clips, highlights or other content published outside the Platform also persists after deletion of the Creator account.
Warranty and Indemnification
The Fan warrants to the Platform and the Creator that they are entitled to grant the above usage rights and that the submitted content does not infringe any third-party rights. If the Platform or the Creator is held liable by third parties due to an infringement attributable to the Fan, the Fan shall indemnify the Platform and the Creator against all claims, including reasonable costs of legal defence.
Creator's Responsibility for Public Performance
The Creator is solely responsible for the public performance of content in the livestream and on social media. Public performance in the livestream constitutes a public performance within the meaning of Section 15(2) UrhG. The Creator is liable for copyright infringements arising from their use — including content submitted by the Fan, insofar as the Creator publicly performs it.
The grant of rights by the Fan does not replace separate licences that the Creator may need for the public performance or reproduction of protected works. This applies in particular to licences from collecting societies worldwide (e.g. GEMA in Germany, ASCAP/BMI in the USA, PRS in the United Kingdom, SACEM in France and comparable organisations in other countries) as well as from music labels, publishers or other rights holders. The Creator is obliged to independently obtain the licences required for their use. Creators are advised to seek legal counsel regarding required licences.
The Creator cannot hold the Platform liable for copyright defects of content submitted by Fans.
Platform Liability for Content
The Platform is not obliged to proactively review content submitted by Fans for legal violations prior to provision. The liability exemption for hosting services under Art. 6 of Regulation (EU) 2022/2065 (Digital Services Act) in conjunction with Section 7 DDG remains unaffected. The Platform is not liable for legal defects of submitted content as long as it has no actual knowledge of specific illegal content (Art. 6(1) lit. a DSA). Upon gaining knowledge of specific legal violations — in particular through a report under Section 14a of these GTC — the Platform will promptly remove or disable the affected content (Art. 6(1) lit. b DSA). Voluntary content moderation by the Platform does not establish a general monitoring obligation (Art. 6(4) DSA).
The Platform does not make user-generated content publicly available within the meaning of Section 2 UrhDaG. Public performance is carried out exclusively by the Creator under their own technical responsibility (cf. Section 11(6) of these GTC).
Channel slugs (individual URL paths for Creator spaces) are merely reserved on the Platform. They do not constitute the Creator's property. The Platform may withdraw a slug at any time for objective reasons, in particular in the event of trademark conflicts, inactivity or risk of confusion.
Deliberately reserving slugs without active use is prohibited and constitutes a violation of these GTC.
The Creator undertakes in particular to:
The Fan undertakes in particular to:
Content moderation transparency (Art. 14 Regulation (EU) 2022/2065 — Digital Services Act): The Platform employs automated content moderation procedures. Reviews cover in particular:
The automated review is AI-based. Content identified as in violation may be automatically flagged, withheld or rejected. The affected user will be informed of such a measure and its reason (Art. 17 DSA).
If the Fan believes that a moderation decision was made in error, they may lodge a complaint within six months via the Platform's support ([email protected]) (Art. 20 DSA). The complaint will be reviewed promptly, carefully and not exclusively by automated means. The user will be informed of the outcome in text form. In addition, the user has the option of out-of-court dispute resolution pursuant to Art. 21 DSA.
The automated review serves to protect the Platform and its users and does not replace the Fan's own responsibility for the content they submit. The Platform takes into account the rights and legitimate interests of all parties involved in content moderation (Art. 14(5) DSA).
Any person may report the presence of illegal content to the Platform (Art. 16 Regulation (EU) 2022/2065 — Digital Services Act). Reports may be submitted by email to [email protected].
A report must contain the following information (Art. 16(2) DSA):
The Platform will confirm receipt of the report without undue delay (Art. 16(4) DSA). It will review the report promptly, carefully and without arbitrariness (Art. 16(5) DSA). The reporting person will be informed of the decision — including any measures taken and their reasoning — in text form. If the identity of the affected user is known, they will also be informed of the measure and its reasoning (Art. 17 DSA) and given the opportunity to comment.
A qualified report within the meaning of Art. 16(3) DSA establishes actual knowledge of the Platform within the meaning of Art. 6(1) DSA. Manifestly unfounded or manifestly abusive reports may be rejected by the Platform.
The Platform provides the technical infrastructure for processing transactions between Fans and Creators. The use of this infrastructure is an essential part of the contractual relationship.
All users are prohibited from using the Platform to initiate, process or arrange transactions outside the Platform. This includes in particular:
The anti-circumvention clause serves to protect the legitimate economic interest of the Platform in receiving remuneration for providing its services (Section 307(1) BGB). It does not apply to business relationships that exist independently of the Platform and without its use.
Violations of this anti-circumvention clause entitle the Platform to suspend the relevant account pursuant to Section 20 of these GTC and to claim damages in the amount of lost remuneration.
All users are prohibited from advertising for competing services or deliberately encouraging users to switch to competing platforms within the Platform — including in messages, submissions, profiles, channel descriptions or other user-generated content.
Competing services are platforms or applications that offer substantially similar functions to the Platform, in particular the paid submission and prioritisation of content in livestreams.
The right of users to freely manage their business relationships outside the Platform remains unaffected. The prohibition is limited to the use of the Platform itself as a medium for solicitation or promotion of competitors.
In the event of violations, the Platform is entitled to remove the relevant content and restrict or suspend the user account pursuant to Section 20 of these GTC.
The Platform acts as Merchant of Record and is the contractual partner of the Fan for the payment transaction. However, the Platform does not warrant the legality, accuracy or quality of content posted by users. The liability privilege for hosting service providers under Art. 6 of Regulation (EU) 2022/2065 (Digital Services Act) in conjunction with Section 7 DDG applies additionally.
The Platform's liability is limited to intent and gross negligence. In cases of slight negligence, the Platform is only liable for breach of material contractual obligations (cardinal obligations) and only up to the amount of foreseeable, contract-typical damage. Liability for damages arising from injury to life, body or health, fraudulent concealment of a defect, assumption of an express guarantee, claims under the Product Liability Act and damages claims under Art. 82 GDPR remain unaffected.
The Platform endeavours to ensure availability as uninterrupted as possible. However, there is no entitlement to uninterrupted accessibility. The Platform may be temporarily unavailable in whole or in part for the following reasons in particular:
Claims by the user due to temporary unavailability only exist insofar as the Platform is responsible for a culpable breach of material contractual obligations.
The user shall indemnify the Platform against all third-party claims arising from a breach of these GTC or applicable law attributable to the user. This also includes reasonable costs of legal defence (in particular legal and court costs).
The indemnification obligation exists only insofar as the user is responsible for the breach. The user is obliged to support the Platform in investigating and defending against such claims and to promptly provide all necessary information and evidence.
The user is free to demonstrate that the Platform incurred no damage or significantly less damage than the claimed costs of legal defence (Section 309 No. 5 lit. b BGB).
If a Fan initiates a chargeback or payment dispute, the Platform will review the matter. Until the review is complete, the Platform may temporarily restrict the relevant user account and suspend further submissions.
If the chargeback proves to be unjustified (the booked service was rendered in accordance with the contract), the Platform is entitled to:
If the chargeback is justified because the Creator did not render the booked service (e.g. prioritised submission not played), the Creator's share is withheld and the Creator bears the resulting chargeback fees.
Legitimate complaints and statutory consumer rights remain unaffected.
The Platform uses external third-party providers for the provision of its services, in particular for payment processing (Stripe), hosting, authentication and media processing.
The Platform is not liable for outages, malfunctions, delays or functional limitations originating from the sphere of a third-party provider, unless the Platform is responsible for its own breach of duty (in particular in the selection or monitoring of the third-party provider).
In the event of violations of these GTC, the Platform takes proportionate measures. For minor violations, a warning with a deadline is issued first. For serious violations — in particular illegal content, fraud, manipulation or imminent danger — the Platform is entitled to suspend or delete user accounts without prior warning.
For Creator accounts that qualify as business users within the meaning of Regulation (EU) 2019/1150 (Platform-to-Business Regulation), the Platform will generally provide a statement of reasons for any restriction, suspension or termination of the account on a durable medium at least 30 days before the measure takes effect (Art. 4 P2B Regulation). Exceptions apply where (a) a legal or regulatory obligation requires immediate suspension, (b) the Creator has repeatedly and seriously violated these GTC, (c) there is a substantiated suspicion of fraud or other illegal conduct, or (d) the security or integrity of the Platform is immediately at risk. In these exceptional cases, the statement of reasons is provided without undue delay after the measure.
In the event of suspension or deletion, the affected user receives a statement of reasons including the underlying facts and the applicable legal basis (Art. 17 Regulation (EU) 2022/2065 — Digital Services Act). The user may lodge an internal complaint against the decision within six months, which will be reviewed promptly, carefully and not exclusively by automated means (Art. 20 DSA).
A serious violation exists in particular when:
The user may terminate their account at any time. Already completed transactions and ongoing billing periods of a subscription remain unaffected. Earned but unpaid Creator revenue will also be paid out in the event of account suspension, provided no legitimate counterclaims by the Platform exist.
The Platform reserves the right to amend these GTC with future effect, insofar as this is justified by an objective reason (e.g. changes in the legal situation, new features, closing of regulatory gaps). The user will be informed of changes at least six weeks before they take effect in text form (e.g. by email).
Deemed consent by silence applies exclusively to non-material changes. Non-material changes include in particular: technical adjustments and clarifications, changes required by law or regulation, the addition of new optional features and the closing of regulatory gaps. The notification will draw the user's attention to the amended provisions, the date of effect and their right to object. If the user does not object within the period specified in the notification, the amended GTC are deemed agreed to that extent. In the event of an objection, the Platform may terminate the contractual relationship with ordinary notice as of the date the amendment takes effect.
Material changes — in particular those affecting prices, liability, usage rights or the contractual balance of interests — require the user's express consent. Consent is obtained via an in-app dialogue or a comparable active confirmation mechanism. Without express consent, such changes do not become part of the contract; the previous clauses continue to apply unchanged in this case. If the user does not consent to a material change, the Platform may terminate the contractual relationship with ordinary notice as of the next regular billing date.
The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. If the user is a consumer habitually resident in another EU member state, the mandatory consumer protection provisions of that state remain unaffected by the choice of law (Art. 6(2) Rome I Regulation). The place of jurisdiction is Hamburg, insofar as the user is a merchant, a legal entity under public law or a special fund under public law. For consumers, the statutory places of jurisdiction apply.
The binding contractual language is German. Insofar as the Platform provides translations into other languages, these serve solely for ease of understanding. In the event of discrepancies between language versions, the German version prevails.
In addition to these GTC, the Privacy Policy of the Platform applies. It provides information on the type, scope and purpose of the processing of personal data as well as on the rights of users under the GDPR.
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. The Platform is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the Consumer Dispute Resolution Act (VSBG).
Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provisions.
Last updated: April 2026